One Call One Team
One Call One Team is a single point of access for urgent care referrals.
The service will facilitate access to urgent care management options across the health community and prevent avoidable hospital admissions for adults with medical problems; by providing rapid assessment of patients and access to short term community packages of care; including medical; therapy and personal care.
The aim of One Call One Team is to facilitate the treatment and management of patients; at the right time; in the right place; ensuring services are wrapped around patients’ need and choice.
The underlying principles are as follows:
Reduce inappropriate unplanned admissions
Reduce inappropriate A&E attendances
Reduce care home non-elective admissions and A&E attendances
More patients have a choice of where they receive care and where they choose to die
Seamless urgent care service
Better experience for staff in the urgent care system
The service is available to all medical patients 18 and over who are served by Coastal West Sussex Clinical Commissioning Group (CCG).